This Privacy Policy ("Policy") describes how Penalty Cafe ("we", "our", or "us") collects, uses, shares, and protects personal information about customers and users who access or use our branded online ordering channels, including websites, mobile experiences, and QR-based ordering systems (collectively, the "Online Services"), powered by Alimento.
This Policy is designed to comply with applicable data protection laws and payment regulations, including requirements from payment service providers such as Paymob and relevant central bank authorities.
We may collect personal information when you visit our Online Services, place an order, or interact with us.
a. Personal Information You Provide
• Name, email address, phone number
• Delivery and billing address
• Account credentials (if applicable)
• Order preferences and notes
• Any other information you choose to provide
b. Transaction Information
• Products and services purchased
• Order value and transaction details
• Payment method and status (processed securely via third-party providers)
c. Account Information
• Username and password
• Order history and saved preferences
d. Information Collected Through Automated Means
When you use our Online Services, we may collect:
• IP address
• Browser type and device information
• Operating system
• Unique device identifiers
• Referring URLs and interaction data
• Pages visited and actions taken
We use technologies such as cookies, web beacons, and similar tools to collect this information.
e. Location Information
We may collect approximate or precise location data using:
• IP-based geolocation
• GPS, Wi-Fi, or Bluetooth (if enabled on your device)
You can disable location tracking through your device settings.
f. Combined Information
We may combine personal information collected from different sources, including prior transactions and automated data, to improve our services.
We use the information we collect to:
• Process and fulfill orders and transactions
• Facilitate secure payment processing through licensed providers (e.g., Paymob)
• Communicate order confirmations, updates, and support responses
• Provide customer service and respond to inquiries
• Personalize your experience and improve usability
• Conduct analytics, research, and performance tracking
• Operate, evaluate, and improve our business and services
• Detect, prevent, and investigate fraud, unauthorized transactions, and security issues
• Comply with applicable legal and regulatory requirements
We may also use automated data to:
• Understand usage patterns
• Optimize performance and user experience
• Deliver relevant content or promotions
We do not sell personal information. We may share information as follows:
a. Within Our Business
With authorized staff and affiliated entities strictly for operational purposes.
b. Service Providers
We may share data with third-party service providers that perform services on our behalf, including:
• Payment processors (e.g., Paymob)
• Technology providers, including Alimento
• Hosting, analytics, and IT service providers
• Delivery and logistics partners
These providers are contractually obligated to protect your data and use it only for specified purposes.
c. Legal and Compliance
We may disclose information when required to:
• Comply with laws, regulations, or legal processes
• Respond to requests from regulatory authorities
• Protect our rights, users, and systems
• Prevent fraud or illegal activities
d. Business Transfers
In connection with mergers, acquisitions, or asset sales.
Payments are processed through secure, licensed third-party payment providers such as Paymob.
• We do not store full card details
• Payment data is encrypted and processed in compliance with PCI-DSS standards
• Payment providers may collect and process your data according to their own privacy policies
We use cookies and tracking technologies to:
• Maintain session functionality
• Store user preferences
• Analyze performance and usage
• Support marketing and advertising efforts
You can manage or disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.
We may work with third-party advertising networks that collect information about your interactions over time to provide relevant advertisements.
You may opt out of targeted advertising through your browser settings or industry opt-out tools.
We implement appropriate safeguards to protect personal information, including:
• Encryption of sensitive data
• Secure infrastructure and access controls
• Monitoring and prevention systems
Despite these measures, no system can guarantee complete security.
We retain personal information only as long as necessary to:
• Fulfill the purposes outlined in this Policy
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements
Depending on applicable laws, you may have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to certain processing activities
• Opt out of marketing communications
Requests can be submitted using the contact details below.
Our Online Services are not intended for children under the age of 13 (or the applicable legal age). We do not knowingly collect personal information from children without parental consent.
Our Online Services may include links to third-party websites or services. We are not responsible for their privacy practices or content.
We may update this Policy periodically. Any changes will be posted on this page with an updated effective date.
If you have questions or requests regarding this Privacy Policy, please contact us using the details shown above.