These Terms and Conditions ("Terms") contain important information regarding your legal rights, including limitations of liability and dispute resolution provisions.
By accessing or using the online ordering services of Penalty Cafe ("we", "our", or "us"), including websites, mobile interfaces, QR-based ordering, and other digital platforms (collectively, the "Online Services"), you agree to be bound by these Terms.
These Online Services are powered by Alimento, which provides the underlying technology infrastructure.
If you do not agree to these Terms, you must immediately stop using the Online Services.
The Online Services are intended for users aged 16 years or older.
If you are under the age of 18, you must use the Online Services under the supervision of a parent or legal guardian.
a. Service Scope
The Online Services enable you to:
• Browse menus
• Place orders
• Make payments
• Access promotions and offers
Availability of products, pricing, and services may vary by location and are subject to change without notice.
b. Safety Notice
You agree not to use the Online Services while driving or operating a vehicle. You must only use the services when it is safe and lawful to do so.
• You are responsible for maintaining the confidentiality of your account
• You are responsible for all activities under your account
• You must provide accurate and up-to-date information
• You may only use devices you own or are authorized to use
We are not responsible for:
• Device compatibility issues
• Internet or telecom charges
• Unauthorized account access due to your negligence
a. Orders
All orders are subject to:
• Availability
• Acceptance by the restaurant
• Operational constraints
We reserve the right to refuse or cancel orders at our discretion.
b. Payments
Payments are processed through secure third-party providers (e.g., Paymob).
• We do not store full payment card details
• Transactions are encrypted and processed in compliance with applicable regulations
c. Pricing
Prices may change at any time without prior notice. Taxes, delivery fees, and service charges may apply.
d. Cancellations & Refund Policy
All orders placed through the Online Services are subject to acceptance and availability. Once an order is confirmed, it may not be canceled or modified after preparation has started.
Refunds may be issued in the following cases:
• Failed or duplicate payment transactions
• Orders that were not delivered due to operational issues
• Incorrect or incomplete orders attributable to the restaurant
Refunds will not be issued for:
• Change of mind after order confirmation
• Incorrect orders placed by the customer
• Delays caused by factors outside our control
Approved refunds will be processed using the original payment method and may take 5–14 business days, depending on the payment provider. In certain cases, refunds may be provided as store credit, where applicable and agreed. For any refund requests, customers must contact us through the contact details provided in these Terms.
We reserve the right to:
• Modify or discontinue the Online Services
• Restrict or terminate access
• Update features or functionality
These changes may occur with or without prior notice.
By using the Online Services, you agree to receive:
• Order-related communications (mandatory)
• Promotional communications (if you opt-in)
You may unsubscribe from marketing communications at any time, but transactional messages will still be sent as necessary.
• Offers are subject to availability and specific terms
• Offers are non-transferable and have no cash value
• Expiry dates apply strictly
• Misuse or abuse of promotions may result in suspension
We reserve the right to modify or cancel promotions at any time.
We may suspend or terminate your account if we detect:
• Fraudulent activity
• Abuse of offers or promotions
• Unauthorized use of payment methods
• Any violation of these Terms
All content on the Online Services, including logos, designs, text, images, and software, is owned by Penalty Cafe, its licensors, or Alimento.
You are granted a limited, non-exclusive, non-transferable license to use the Online Services for personal, non-commercial purposes only.
If you submit feedback, reviews, or content ("Submissions"):
• You grant us a worldwide, royalty-free, perpetual license to use it
• We are not obligated to keep submissions confidential
• We may use submissions for commercial purposes without compensation
You agree not to:
• Use the Services for unlawful purposes
• Attempt to hack, disrupt, or overload systems
• Reverse-engineer or copy the platform
• Use bots, scrapers, or automated tools
• Resell or exploit the Services commercially
The Online Services may integrate with third-party services, including:
• Payment providers (e.g., Paymob)
• Delivery partners
• Analytics tools
We are not responsible for third-party services, their content, or their policies.
To the maximum extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free service
• The Online Services are provided "as is" without warranties of any kind
Your sole remedy for dissatisfaction is to stop using the Services.
We are not liable for failure or delay caused by events beyond our control, including:
• Network outages
• System failures
• Government actions
• Force majeure events
We may suspend or terminate your access:
• If you violate these Terms
• If required by law
• At our discretion
Upon termination:
• Your right to use the Services ends immediately
• Certain provisions (liability, IP, disputes) will survive
These Terms are governed by the laws of the applicable jurisdiction.
Any disputes shall be resolved through:
• Negotiation first
• Then binding arbitration or local courts (as applicable by law)
You agree to:
• Waive class actions
• Resolve disputes individually
We may update these Terms at any time. Continued use of the Online Services means you accept the updated Terms.
For any questions regarding these Terms, please contact us using the details shown above.